§ 1 General, scope of the General Terms and Conditions
1.1 All deliveries and services are carried out exclusively on the basis of the following general terms and conditions (hereinafter “GTC”) in the version valid at the time of the order.
1.2 The contractual partner is Süße Künstler Worldwide, Am Erlenbach 37, 63263 Neu-Isenburg (hereinafter “Seller”).
1.3 Customers within the meaning of these terms and conditions can be consumers (hereinafter “customer”). Consumers within the meaning of the terms and conditions are natural persons who conclude contracts for a purpose that cannot primarily be attributed to their commercial or professional activity.
The range of goods in our online shop is aimed exclusively at buyers who have reached the age of 18.
§ 2 Conclusion of contract, conclusion of the contract
2.1 Our offer is binding. By placing your order, you accept our offer to conclude a contract. The contract is concluded when your order is sent to us. You will receive an order confirmation by email.
OR
2.1 The offers and article presentations do not constitute a binding offer. Only your order is a binding offer in accordance with Section 145 of the German Civil Code (BGB), which we can accept. After sending the order, we will first send you a confirmation of order receipt by email. If we accept your order, you will receive an order confirmation by email within 3 working days of receipt of your order, with which the contract is concluded.
2.2 Once you have found the product you want, you can take a closer look at it without obligation by clicking on the product name or product image. By clicking the [Add to cart] button you can add the item to your shopping cart. You can view the contents of the shopping cart at any time without obligation by clicking on the [Shopping cart] button. You can remove or change the products from the shopping cart by clicking on the [Change] and [Delete] graphics. If you want to purchase the products in the shopping cart, click on the [Checkout] button on the “Shopping Cart” page.
During the further ordering process, you set up a customer account with us when you make your first purchase and select the shipping and payment method. In the last step, you will receive an overview of your order data under “Order information” and can check all the information again and delete or change it under [correct]. You can also correct input errors by navigating backwards in the browser or canceling the ordering process and starting again. To complete the purchase, you must accept our general terms and conditions and press the [Buy] button. This will send you the order to us.
§ 3 Storage of the contract text
We save your order, the order data you entered and the entire contract text. We will send you an order receipt confirmation and then an order confirmation OR an order receipt and order confirmation with all order data and the entire contract text by email.
§ 4 Right of withdrawal for consumers
The following right of withdrawal only applies to distance selling consumers:
1. Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must inform us (name, address and, if available, telephone number, fax number and email address) of your decision by means of a clear statement (e.g. a letter sent by post or email). to revoke this contract.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We can refuse the refund until we have received the goods back.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
2. Exclusion of the right of withdrawal
The right of withdrawal does not apply to the following contracts:
- Contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer, contracts for the supply of goods that can spoil quickly or whose expiry date is rapid would be exceeded, contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
§ 6 Prices and shipping costs
All prices include VAT plus shipping costs. We deliver with DHL.
§ 7 Delivery, delivery times, delivery reservation
1 Unless otherwise agreed, the goods will be delivered from our warehouse to the address you provided or to the PACKSTATION by DHL
2. Deliveries are only possible within Europe.
3. If not all of the products ordered are in stock, we are entitled to make partial deliveries if this is reasonable for you, taking into account your and our interests. We will of course cover any additional shipping costs. If we are in default with outstanding partial services, you are not entitled to withdraw from the contract as a whole or to demand compensation for non-performance.
4. Delivery of ordered goods is subject to the availability of the goods. If it is not available at the time of ordering, the customer will receive a notification about the expected delivery date and we will reserve the order. As soon as the goods are in stock, they will be shipped to the customer without any further notification to the customer.
5. Delivery within Germany takes place within 4-9 working days (excluding Sundays and public holidays) from order confirmation.
6. In the event that high outside temperatures can affect the quality of our products during shipping (possible from 23 degrees Celsius), we will inform you about possible delivery delays or a temporary delivery stop when ordering. By placing your order, you agree that we will only ship the goods once the temperatures have dropped sufficiently. In this case, the delivery times in paragraph 5 above do not apply. We will inform you as soon as we ship the goods.
§ 8 Payment conditions
8.1 Payment can be made in advance by bank transfer, credit card (VISA, Mastercard), instant bank transfer, direct debit or Paypal.
8.2 We reserve ownership of the purchased item until the invoice amount has been paid in full.
8.3 The purchase price is subject to interest at the rate of 5 percentage points above the base interest rate if payment is delayed.
§ 9 Warranty
If you are a consumer, the warranty is in accordance with the statutory provisions.
§ 10 Liability
We are liable without limitation for intent and gross negligence and in accordance with the requirements of the Product Liability Act. In the event of slight negligence, we are liable for injuries to life, body and health of people.
In other cases, we are only liable for minor negligence if essential contractual obligations are breached. Essential contractual obligations are those whose fulfillment enables the proper execution of the contract and whose compliance the contractual partner relies on. Liability in the event of a breach of such an essential contractual obligation is limited to the damage typical for the contract, which we had to expect when the contract was concluded due to the circumstances known at that time. This limitation of liability also applies to our vicarious agents.
§ 11 Customer service
If you have any questions, complaints or complaints, please contact us. You can reach us Monday - Friday between 10 a.m. and 7 p.m. on 49 (0) 163/7054909 or by email: info@suesse-kuenste.com.
§ 12 Miscellaneous
12.1 The contract language is German.
12.2 The European Commission provides a platform for online dispute resolution (OS). This can be reached via the following internet address: https://ec.europa.eu/consumers/odr/. We are not willing or obliged to take part in a dispute resolution procedure conducted by consumer arbitration boards.
12.3 If one or more provisions of these General Terms and Conditions are ineffective, the rest of the contract remains effective. If the provisions are ineffective, the content of the contract is based on the statutory provisions.
